4 Essential Factors for a Successful Selection of a Boston Express Courier Service
Boston is a crowded city, so when it comes to selling online and organizing the fast and efficient delivery of your goods to customers, you need to find a Boston express courier you can rely on.
A good express delivery service is essential for many businesses in today’s high-demand and fast-paced society. No matter what you wish to deliver, be it flowers, handmade goods, household items, or fresh produce, the courier you choose has first-line contact with your customer. Hence, their service must be professional, on time, and leave a good impression.
The quality of service offered by local couriers varies, but fortunately, good local delivery services in Boston do exist. The question is, how do you find the right courier service for you?
To help you decide, here are four factors to consider when choosing the best express courier service in Boston.
Speed of Delivery
In a 2023 US News and World Report, Boston was ranked the second worst city for traffic congestion in the United States. Highways such as the I-93 are notoriously bad; therefore, delivery services can face challenges in delivering goods on time.
Navigating Boston’s downtown congestion and beating the busy weekday 8 am to 10 am and 4 pm to 7 pm rush hours is a struggle for most people, including couriers. Although the “Big Dig” and other solutions are underway, until they are complete, choosing an express courier service with local knowledge and the right route optimization technology is essential.
It takes time to deliver goods, but the speed a customer receives their order impacts sales and can decide whether your customer orders from you again.
Repeat business is essential; the happier the customer, the happier your bottom line and sales figures will be – especially if they recommend your products and services to others.
Of course, sometimes hold-ups are inevitable. For instance, besides congestion, Boston’s winter is harsh, and snow and ice cause accidents and delays. Vehicles can break down, and drivers may become unwell and unable to complete their deliveries. But even in worst-case scenarios, a professional express delivery service should keep you informed and have contingency plans in place.
When researching which local delivery service to use, ask them about their vehicles and if they are regularly maintained, serviced, and insured. Ask what happens if a driver breaks down, becomes unwell, or is involved in an accident or collision – what happens to your goods?
The company should be able to answer these questions and consider your needs first. The drivers should be able to adapt to problematic situations, even last-minute, to ensure the service is as reliable as possible. If not, consider another service.
Technology to Track and Register Deliveries
If you can’t track where your goods are and ensure they have been received on time, you will have unhappy customers. This is why the best Boston express couriers should use the latest technology to ascertain where your delivery is and provide you with proof that it has been successfully delivered.
Getting from one place to another may seem simple, but a lot can go wrong.
A professional delivery service should use GPS technology and advanced route optimization software to tell you where your package is at any given time. In addition, the technology should dynamically reroute the delivery if necessary to avoid delays.
Professional couriers should also carry devices to scan the barcode on the package and allow the recipient to sign for receipt of the delivery.
Ask the courier service if they use GBP technology or offer a way of tracking deliveries, and if not, find a company that can.
Some larger and more established courier services like Metrobi have developed online applications allowing you to log in to their website and track your deliveries. This is an excellent service and a real benefit to you and your customers, as it gives peace of mind that the orders are in safe hands.
Customer Service and Experience
Your customers see a courier as an extension of your company, so it is vital that they are friendly, professional, and well-presented.
It’s a good idea to meet and speak with the delivery personnel to see if they will suitably represent your company.
In addition, research the company on review sites like Google My Business to see what customers say about the delivery service and their staff.
Keep in mind that reviews will be mixed, and you will always find a few negative comments. But if most of them are positive reviews, chances are the courier provides a decent service.
Clear Pricing
Outsourcing your express deliveries can be costly, so speaking to the delivery company and agreeing on a firm and transparent pricing structure before signing up for their service is important.
Although cost matters, remember that the cheapest Boston express courier may not be the best. If the company doesn’t employ the right personnel, use the right technology, or their service is substandard, this could have a detrimental effect on your business, prompt bad reviews, and cause you to lose sales.
Fast door-to-door delivery services tend to cost slightly more than standard courier services, but the charges should be realistic and clearly visible – not hidden in the small print.
Make sure to read the company’s pricing structure thoroughly and discuss your needs in detail. If you are unsure of anything, explore other options.
Introducing Metrobi – Your Reliable Boston Express Courier
Metrobi is a Boston express courier that provides a reliable ride-shared delivery service throughout the Boston area.
We are different from most, as we use the latest route optimization technology to ensure deliveries run on time. Plus, we only employ local couriers that know Boston and understand the city’s roads and challenges.
At Metrobi, we believe in transparency and our transparent pricing structure has no hidden extras.
Our easy-to-use online system also means you can log in and check where your goods are and if they have been delivered.
If you are looking for a professional Boston express courier and would like to know more about Metrobi, get in touch and request a callback.
