Does Your Boston-Based Business Need a Same-Day Courier Service?
The demand for businesses to offer a same-day courier service in Boston has grown significantly since the pandemic.
Challenging times indoors prompted a shift in customer habits and preferences, and it became the norm to shop online and receive prompt deliveries right to your doorstep.
According to the Boston Chamber of Commerce, there are over 700,000 small businesses employing over 1.5 million people in Massachusetts, with over 55,000 of these involved in retail. Many online companies also exist operating from a shared workspace or home.
Times have changed. For retailers today, more than a high street presence or shopfront may be required to keep a shop or B2C business afloat.
To maintain a competitive edge, retailers now need to up their game.
Whether you supply baked goods, clothing, cosmetics, flower arrangements, or home items, you now need a website that offers a secure way to pay online and ensure a reliable Boston delivery service to customers.
Still, if you’re a start-up enterprise or looking to expand your operations on a tight budget, you may question the benefits of outsourcing to a same-day delivery service.
Is it not more cost-effective to deliver the goods yourself?
To help you decide, here’s a look at a few main advantages of outsourcing to a Boston express courier service.
· Less Risk of Damage to Goods
You may assume that using the postal service or a large cargo company is the best way to deliver your goods to customers.
But this may not be the case.
Large shipping companies tend to use big vehicles, carry multiple items, and make many stops during the day, which increases the risk of your product getting lost or damaged in transit.
Customers associate your delivery service with you, so you deal with any customer complaints should an item arrive soiled or broken. This is especially important if you supply fragile goods or perishable food items.
It is, of course, vital to pack correctly before transporting them any distance. Still, assuming you have taken all the necessary precautions to limit the risk of damage to your goods, the last factor you must consider is how it is safely carried to the end location.
One key benefit of using a same-day delivery service Boston like Metrobi is that we have trained drivers that constantly circumnavigate the city in vehicles capable of carrying goods safely. Our professional couriers take fewer items, and their vans are equipped with technology that allows clients to track their movements and see where an order is at any given time.
Professional Boston express courier services also carry devices to allow the recipient to sign for proof of delivery, so you can be confident that your products arrive within the allotted time frame and are placed safely in your customer’s hands.
· Time and Efficiency
Most businesses that use a same-day delivery service in Boston do so to save time and improve their efficiency.
Offering an express courier service reduces the time between making an order and a customer receiving it.
Often a customer may have an immediate need for your product, say medicine, food, or a last-minute gift. In that case, time is of the essence, and you need to supply the product quickly.
Organizing swift delivery to customers in Boston can be challenging for an in-house driver, as traffic is one of the city’s biggest problems.
Although projects like the “Big Dig” are underway to help ease congestion, without adequate vehicles and the right technology to guide and reroute a driver through traffic, you risk missing your delivery deadline and leaving your customer unsatisfied with your service.
One of the main reasons companies use a reliable Boston delivery service is that they have a pool of drivers with a wealth of local knowledge and vehicles with the right technology to navigate Boston’s busy streets and ensure orders are delivered on time.
· Customer Satisfaction
To compete in today’s highly competitive society, ensuring a good customer experience is essential.
Customers expect their goods to arrive on time and in top condition. Otherwise, they may not order from you again.
Customer reviews matter, and most who purchase a product online run a search online to look for product or restaurant recommendations.
The more positive feedback you receive on your social media accounts and review sites, the more likely you will receive repeat orders and gain new clients.
Of course, no matter how good your product is, you will always find someone that leaves a negative review.
But what’s the point of producing a high-quality product if it’s not delivered correctly?
A fast, efficient, door-to-door delivery service will impress your customers and attract positive feedback. This will improve your customer satisfaction ratings, which should result in increased sales and recommendations.
· Cost
Recent years have seen major online e-commerce sites take over the consumer marketplace.
Customers now expect to order online and seamlessly receive their goods to the same service standard and in the same short timeframes as Amazon.
Although competing with giants like Amazon may be daunting, it is possible if you provide speedy same-day deliveries. Plus, most customers expect to pay a little extra to receive their goods quickly.
Many major e-commerce retailers offer a choice of delivery windows, with an additional charge required for express same-day deliveries in Boston.
This means you can generally recoup the cost of using a professional Boston same-day courier service or integrate a little extra into your price.
Providing customers understand your pricing and the delivery timeframes are met, no matter what size of business you own, you should be able to use and afford the services of a Boston same-day courier.
Metrobi, A Flexible Boston Delivery Service
Here at Metrobi, we take a modern approach to express courier services in Boston.
We have streamlined the process of organizing local deliveries and offer a user-friendly platform where you can arrange your goods to be quickly and safely transported to their destination from your smartphone or laptop.
Metrobi is a subscription-based service whereby you simply sign-up for the subscription you need, get access to our online platform, and organize for one of our team of local couriers to fetch and deliver your product within a given timeframe.
Our drivers use a range of vehicles equipped with the latest route optimization technology to navigate traffic and deliver goods on time.
In addition, you can track the deliveries in real-time to update your customers if asked, and you are notified with proof of delivery the moment your goods arrive at their destination.
Metrobi offers you a cost-effective way to deliver your products to customers.
Request a callback to learn more about Metrobi’s same-day delivery services in Boston.
