Terms of Service

By submitting a route on Metrobi.com, the Client agrees to all terms and conditions within this Agreement. All Client information obtained by Metrobi in this Agreement will be used for credit and collective purposes and will be held in strict confidence.

Customers are billed on a bi-monthly or weekly basis unless their bill exceeds the credit terms that are extended to them by Metrobi. New customers will receive $500 of available credit terms and the amount of credit will increase by 30% after each successful payment. Metrobi reserves the right to cap or limit credit terms to customers.

The client’s account will be assessed a 1.5% late fee for all invoices 30 days or more in arrears. Rates for standard delivery are subject to change without written notice and are available at metrobi.com/pricing. Each route price is calculated on deliver.metrobi.com prior to submission.

Each shipment will be insured by Metrobi during transit for loss, damage, delay, non-delivery, misinformation, or misdelivery to actual fair market value (limit $100.00). Any value declared on the shipment in excess of $100.00 shall be Client’s own risk unless prior arrangements have been made by the shipper with Metrobi to purchase additional insurance. Client’s right to recover from Metrobi shall be limited to $100.00 (or other amounts if agreed in writing) for any loss, the value of the package, income interest, profit, attorney fees, costs and all other forms of damage (direct, incidental or consequential). Metrobi will not be liable for loss, damages, or delay created by events Metrobi cannot control, including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotion, or mechanical or other delays of a vehicle and/or aircraft used in providing transportation services.

Metrobi shall have sole and exclusive control over the manner in which Metrobi and its agents perform the transportation service provided for hereunder, and Metrobi shall utilize such individuals as it may deem necessary in connection therewith, it being understood and agreed that such individuals shall be subject to discharge, discipline, and control solely and exclusively by Metrobi. Metrobi represents that it is entirely independent and that it is not substantially economically dependent upon Client, and there is no functional integration of Client’s and Metrobi’s respective operations. 

The client agrees to commit to a scheduled delivery service provided by Metrobi Inc. Schedules must be placed through Metrobi delivery platform. Commitment includes information such as which days and pickup hours needed for the delivery service. Unless otherwise stated, the commitment repeats itself on a weekly basis. Cancellation notice can be communicated through any written form including but not limited to email and it is effective when Metrobi Inc receives the notice. Fees for canceling include

  • 2 hrs after route creation, free cancellation – To account for entry mistakes
  • Up to 24 hours before the delivery: no fee
  • Up to 14 hours before the delivery: base fee
  • Less than 14 hours: 24% of total price
  • Cancelled upon driver arrives: 32%
  • Cancelled 20 mins after pickup completed: 100%

All requests for refund or credit of transportation charges must be received within 15 calendar days from the delivery date and must be placed to deliver@metrobi.com. A partial payment against an invoice is not considered a request for invoice adjustment or notice of a refund request.

Federal law requires shippers to disclose the contents held within the package that Metrobi delivers. If the shipper fails to accurately disclose contents to be shipped, Metrobi will not be held liable.

If Client hires, employs, or contracts any individual within 180 days of their employment with or contracting to Metrobi, Client agrees to pay Metrobi a recruitment fee of Five Thousand Dollars ($5,000.00) immediately payable upon demand to Metrobi.

In the event that Metrobi does not receive prompt payment for services rendered or any recruitment fees due, the Client will be liable for collection costs incurred by Metrobi to include but not limited to, attorney fees, collection agency fees, and court costs. Furthermore, the Client will be charged a fee of $25.00 for any returned check.