Terms of Service

By submitting a route on Metrobi.com, the Client agrees to all terms and conditions within this Agreement. All Client information obtained by Metrobi in this Agreement will be used for the intended purposes and will be held in strict confidentiality.

Clients are billed on a weekly basis unless their bill exceeds the billable threshold that is extended to them by Metrobi. New clients will receive $500 of billable threshold and it will increase by 30% after each successful payment. Metrobi reserves the right to cap or limit the billable threshold to clients.

The Client and drivers are liable for the losses incurred before, during, or after the delivery. Clients are responsible for reporting the route problems within the 72 hours of the start time of delivery. By doing so, they will be able to deduct appropriate losses from delivery payments. Metrobi strongly advises the Client to obtain insurance for loss, damage, delay, non-delivery, misinformation, or misdelivery. 

Client holds Metrobi harmless for any loss, the value of the package, income interest, profit, attorney fees, costs and all other forms of damage (direct, incidental or consequential). Metrobi will not be liable for loss, damages, or delay created by events Metrobi cannot control, including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotion, or mechanical or other delays of a vehicle and/or aircraft used in providing transportation services.

The client agrees to commit to a scheduled delivery service provided by Metrobi Inc. Schedules must be placed through the Metrobi delivery platform. Commitment includes information such as which days and pickup hours needed for the delivery service. Cancellation notice must be provided on the Metrobi dashboard. Client works with the driver to compensate for any driver losses due to cancellation

Federal law requires shippers to disclose the contents held within the package that Metrobi delivers. If the shipper fails to accurately disclose contents to be shipped, Metrobi will not be held liable.

If Client hires, employs, or contracts any Metrobi contractor within 180 days of their interaction on the Metrobi platform, Client agrees to pay Metrobi a recruitment fee of Five Thousand Dollars ($5,000.00) immediately payable upon demand to Metrobi.

In the event that Metrobi does not receive prompt payment for services rendered or any recruitment fees due, the Client will be liable for collection costs incurred by Metrobi to include but not limited to, attorney fees, collection agency fees, and court costs. The client’s account will be assessed a 1.5% late fee for all invoices 30 days or more in arrears.

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