Frequently Asked Questions

• Please let your Shipper(or Metrobi support) know about any situation where you will not be able to make it to a route as far in advance as you can.
• Less than 48 hours in advance – Call (833) 351-2131 immediately to connect with the Metrobi team. If no one is available to take your call, leave a voicemail or send a text.
• More than 48 hours in advance – Text or Call (833) 351-2131 to connect with the Metrobi team. If no one is available to take your call, leave a voicemail and someone will get back to you as soon as they can.

Businesses(shippers) make the payments for all the jobs you complete between Saturday and Friday on Monday and funds are immediately transferred to your bank account on the same day. Some banks might take up to 48 hours to clear your deposit. If a business delays the payment, your payment will also be delayed.

Payment consists of a vehicle type flat fee, per stop payment, and mileage payment all determined by the Shippers and shown to you before taking on the job. Additional conditional reimbursements may also be included.

A route consists of pickup stop followed by a series of drop off stops. Businesses that you are delivering for define the delivery jobs, pickup and drop off stops.

Stops are places to drop off products along a route.

You can browse available jobs on your App anytime and join auctions at your discretion.

You can log into your app to view your route the day of the route. You can log in prior to your route’s pickup time if you’re using Metrobi App’s navigation to the pickup location.

Metrobi is available within selected metropolitan areas. 

You can upload a picture of your loaded vehicle before you leave the pickup location.

You can upload a picture of the signed invoice or proof of delivery as requested by the business you are delivering for (shipper).

Documents refer to pictures taken at each stop or pickup. These can vary based on the needs of your customer(shipper), including but not limited to invoices, product loading or unloading, product condition, or proof of delivery. This allows your customer to confirm the product was delivered according to their specifications. It also covers you in case something happens.

Uninstall the app. Restart your phone. Reinstall the app.