Frequently Asked Questions
Click here to learn more about our on-time policy.
- Please let us know about any situation where you will not be able to make it to a route as far in advance as you can.
- Less than 48 hours in advance – Call 1-800-862-4604 immediately to connect with the Metrobi team. If no one is available to take your call, leave a voicemail or send a text.
- More than 48 hours in advance – Text or Call 1-800-862-4604 to connect with the Metrobi team. If no one is available to take your call, leave a voicemail and someone will get back to you as soon as they can.
We process pay for Tuesday-Monday at the end of the day on Mondays. Deposit time and date are dependent on your bank. Payment is processed weekly.
Payment consists of a vehicle type flat fee, per stop payment, and mileage payment. Additional conditional reimbursements may also be included.
A route is a pick-up at the customer’s place of business followed by a series of stops to drop off their products. Customer’s pick the stops on their routes. All stops on a particular route are part of the route.
Stops are places to drop off products along a route.
Routes should be selected at least 24 hours in advance.
You can log into your app to view your route the day of the route. You should log in at least 30 minutes prior to your route or earlier if you’re travelling to the route that will exceed 30 minutes.
We generally deliver within the metropolitan area. However, longer routes may become available.
Upload a picture of your loaded vehicle before you leave the pickup location.
Upload a picture of the signed invoice or proof of delivery as requested by the customer.
Documents refer to pictures taken at each stop or pickup. These can vary based on the needs of the customer, including but not limited to invoices, product loading or unloading, product condition, or proof of delivery. This allows the customer to confirm the product was delivered as requested. It also covers you in case something happens.
Uninstall the app. Restart your phone. Reinstall the app.