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Please note that Metrobi is not affiliated with Fetch; all information on this page is sourced from its official site and public data, and should be verified for accuracy.
Here are the top 23 questions about tracking your Fetch delivery.
Your package is at the Fetch facility. Once it arrives, you will receive a notification. You can schedule a delivery window through the Fetch app, choosing a time for the package to be delivered to your door.
When using Fetch Package, your packages usually arrive at your door within a two-hour delivery window. You can select this window through the Fetch app to receive your package at a time that suits you. Fetch does not guarantee specific delivery times, but you can organize your day around the scheduled window to be present to receive your package.
You can track your Fetch package through their app. Once your package arrives at their facility, you will receive a notification. You can use the app to schedule a delivery window, and you will receive a notification when your package is delivered to your door.
Using Fetch Package, delivery times are managed through their system. Packages will be delivered at the chosen time, provided they are stored in the account. Fetch holds packages for up to 60 days, enabling the setting of a preferred delivery time.
No, you cannot change the Fetch delivery address. Fetch requires packages to be shipped to their warehouse, from where they coordinate delivery to your apartment. This requires using the Fetch address for all package deliveries, which can affect package tracking and delivery times.
Fetch Package does not specify the exact number of delivery attempts for your package. Instead, they allow scheduling a delivery window that fits your schedule, ensuring the package is delivered at a convenient time.
To track a return on Fetch Package, follow these steps:
1. Fetch Receives: The package is accepted and securely stored at the facility.
2. Fetch Notifies: An instant notification is sent when the package arrives at the facility.
3. Schedule Return: The Fetch app is used to schedule a convenient return window.
4. Fetch Picks Up: The package is picked up from the door at the scheduled day and time.
5. Fetch Returns: The package is returned to the carrier.
This process facilitates a smooth and secure return experience.
If your Fetch tracking number or ID is not working, it could be because the carrier has marked your package as “delivered,” but it has not yet appeared in the Fetch app. In this case, wait up to 24 hours for it to show up in the app.
To locate your package, follow these steps:
1. Receiving: The facility accepts and stores packages from any carrier.
2. Notification: You receive a notification upon your package’s arrival at the facility.
3. Schedule Delivery: Choose a delivery window using the app.
4. Delivery: Your package is delivered to your door at the specified time.
Manage delivery preferences and track your package using the app.
If an item is not moving through Fetch Package, there could be various reasons. Fetch receives packages at their facility and informs residents upon arrival. Residents then schedule a delivery window, and Fetch delivers the package to their door. If there is an issue, Fetch has dedicated drivers and routes with major carriers aimed at providing fast and secure delivery. Nevertheless, some users have reported delays and issues with the service, including lost or stolen packages and unresponsive customer service.
It is not possible to track a Fetch package without the tracking number. Fetch does not offer alternative methods for package tracking beyond the use of the tracking number. Once a package arrives at their facility, residents are notified and they can schedule a delivery window through the Fetch app. However, tracking the package without the tracking number is not an option.
Fetch Package operates in cities across the United States, including multiple major markets.
To contact Fetch Package support regarding your package, follow these steps:
1. Contact Support: If encountering issues with delivery, reaching out to Fetch is an option. They are available for assistance with package-related concerns.
2. Use the Fetch App: The Fetch app allows management of delivery preferences and updating of delivery options as needed.
3. Online Resources: Fetch offers online resources and a support team to address resident package questions and inquiries.
4. Account Manager: For residents of a community using Fetch, contacting your local Fetch account manager for guidance is possible.
These channels provide methods for assistance with package delivery and related issues.
Fetch Package does not mention delivering on Sundays. Their delivery process involves residents choosing a convenient delivery window, but it is not specified whether Sundays are included in these options.
Fetch Package does not state on their website that they deliver 7 days a week. Their process involves accepting packages at their facility, notifying residents and then scheduling delivery windows. They offer flexible delivery options, including same-day delivery, but there is no mention of 7-day delivery.
Fetch Package delivers packages on the day and time chosen by the resident. The delivery window can be scheduled for the same day or any other day. Packages are delivered directly to the resident’s door at the scheduled time.
Fetch Package can hold your package for up to 24 hours before scanning it into their system. After that, it usually takes another 24 hours before the earliest available delivery window. This implies that your package can be held for a total of 48 hours before it is delivered to your door.
The accuracy of Fetch Package’s tracking has been reported as a concern. Their process involves sending an instant notification to the recipient when a package arrives at their facility. The recipient is then expected to schedule a delivery window for the package to be delivered to their door. Nevertheless, there have been reports of delayed and lost packages, along with unresponsive customer service.
If you haven’t received your package from Fetch Package, contact their customer support. Fetch provides detailed answers about their service and allows residents to reach out if they have issues with delivery. You can use their app to update your delivery preferences or reschedule delivery if needed. If you are still experiencing problems, contact their support team for assistance.
If Fetch Package lost your package, contact their customer service. Fetch has a policy of no liability for lost or stolen packages in their care, preventing refunds from them. You might need to file a claim with the original shipping carrier or the retailer where the item was purchased. You can also attempt to resolve the issue through Fetch’s customer support, though be aware that wait times may be long and service could be unresponsive.
If you are not home to collect your Fetch package, you have options through the Fetch app. You can update your delivery preferences before the package is delivered. If you choose the “Leave at Door” option, the package will be left at your door with a photo confirming delivery. Alternatively, if you select “Do Not Leave,” the package will be returned to the Fetch facility and can be rescheduled for delivery at a more convenient day or time.
If a package has an incorrect address when sent to Fetch, it will likely be returned to the sender. Fetch does not specify how they handle incorrect addresses. It is common for package delivery services to return packages to the sender if the address is incorrect, which may cause delays and issues with delivery.
Your package might be pending due to several reasons. Warehouses are often understaffed, leading to delays in processing packages. This can cause packages to be stuck in a bin waiting to be scanned, which might not be reflected in your account immediately. Additionally, the automatic scanning software might not be able to read the label correctly, putting the package in a limbo state until a human manually links it to your account.
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