Metrobi vs. Roadie:
A Roadie Alternative for Local Businesses
Metrobi is a local delivery platform built for businesses in food, floral, catering, and wholesale.
Metrobi vs. Roadie
Metrobi is a local delivery platform built exclusively for businesses in food and beverages, floral, catering, bakery and wholesale, operating across major US cities. Businesses use Metrobi to build long-term relationships with drivers they choose to work with repeatedly, creating a consistent experience for customers through familiarity with products, delivery standards, customer expectations, and recurring routes.
What does Metrobi do?
Metrobi is a local delivery platform built exclusively for businesses in food, floral, catering, and wholesale, with a 4.97/5 average driver rating, 93% on-time score, and 99.3% reliability score across its driver network. It provides multi-stop route optimization, the ability to work with the same drivers over time, and a dedicated support rep on every delivery across major US cities.
Reviews About Metrobi
“After trying other courier platforms, Metrobi stands out as the easiest to work with. Managing deliveries from a single dashboard has reduced errors and improved communication with our customers. It’s been a smooth and stress-free experience from start to finish.” 
(source)
“We switched to Metrobi in Los Angeles mainly for better on time performance, and it has made a real difference. Our deliveries now go out when they are supposed to, and customers have noticed.” (source)
“We run a small bakery with daily wholesale drops and Metrobi has taken a ton of pressure off our team. Everything gets scheduled in minutes and the real-time tracking keeps our customers informed, which has noticeably reduced questions and delays. It’s made our operation smoother and allowed us to focus more on production instead of deliveries” (source)
“The agent talked too long to help” 
(source)
What does Roadie do?
Roadie is a crowdsourced delivery marketplace, a UPS company, that connects businesses and individuals with a network of independent drivers for same-day, on-demand delivery across the US. Its platform supports on-demand deliveries in passenger vehicles, with pricing typically based on item size, distance, and delivery.
Reviews About Roadie
“Most of the offers are pretty decent. However, technical support needs work. A couple of times I’ve waited on hold for 1-1/2 to 2 hours. One instance it took me 3 days to get an order completed as I had no cell service and unable to get through to tech support.” (source)
“Roadie has the best customer support team out of all courier companies I have worked for up to date they are efficient kind and very helpful every time I contact them and resolve every issue that arises thank you Roadie support for all that you do” (source)
“The driver left my tractor supply order outside of my barn as after being told to put it in the barn. It was left in wet grass” 
(source)
“Was supposed to have my delivery Friday. It has been assigned a driver three times and canceled all three times. It is Saturday evy and I still do not have my delivery. I didn’t think anybody could be worse than the United States Postal Service. I have now cancelled my order with Tractor Supply.” 
(source)
Review excerpts are illustrative examples from publicly available review platforms and are not statistically representative of all customer experiences.
Which Delivery Platform Is Right for Your Business?
Your deliveries deserve a driver who knows your business.
The right choice depends on your delivery type, business model, and how much control you need over your drivers.
Metrobi Highlights
Access precise 15-minute delivery windows with Metrobi’s Support Plan upgrade.
Real-time delivery tracking backed by 24/7 support, a dedicated operations manager, and an average response time of 76 seconds.
Drivers focus solely on your deliveries instead of combining deliveries from multiple businesses.
Built for businesses where reliable, time-sensitive local delivery directly impacts customer satisfaction and repeat business.
Integrate Metrobi through APIs and Shopify to automate local delivery workflows.
Roadie Highlights
You can provide 2-hour, 4-hour, or end-of-day delivery. (source)
Senders and recipients receive real-time delivery tracking links by email or SMS, with phone and email support available. (source)
The platform groups multiple deliveries for individual drivers. (source)
Deliver almost any item, up to 12 feet in length and 300 lbs to across the US. (source)
Integrate Roadie through APIs, Shopify, bulk uploads, and select UPS systems. (source)
Roadie highlights are based on publicly available information from Roadie’s official website.
Frequently Asked Questions
What is the main difference between Metrobi and Roadie?
Roadie, a UPS Company, is a crowdsourced delivery platform. Founded in 2014, Roadie works with businesses of all sizes to enable local same-day and next-day delivery in passenger vehicles across the US (source). It gives access to a nationwide network of independent drivers with the right vehicles and equipment to help complete deliveries (source).
Metrobi is a local delivery platform built for bakeries, caterers, florists, wholesalers, and other local businesses that run recurring routes where you pick the drivers you want to work with, backed by a dedicated operations manager, available across major US cities.
How does Metrobi pricing work compared to Roadie?
For individual and small-business senders, Roadie charges per shipment based on item size and distance (source).
Metrobi pricing has two parts:
Get started for free - No contracts, setup fees, minimum volume requirements, or subscription required.
1. Per-route delivery pricing
Delivery cost is calculated based on:
Distance
Delivery Time
2. Optional Support Plan subscription
The Support Plan includes:
Preferred drivers
15-minute pickup window
Dedicated operations manager
Businesses can estimate delivery costs using the cost calculator.
How do Metrobi and Roadie handle multi-stop delivery routes?
Roadie's algorithm receives data from a sender, builds a series of optimized routes and assesses those options, ensuring the most efficient route is selected for on-time delivery (source). It's optimized routes are designed to limit back-tracking and trips across town (source).
Metrobi offers multi-stop route optimization designed for businesses with recurring delivery routes. Businesses can instantly clone and reuse optimized delivery patterns in one click, making it easier to manage daily or weekly routes consistently. It also includes a preferred driver program that helps keep the same drivers assigned to recurring routes over time, supporting operational consistency and driver familiarity.
How do Metrobi and Roadie handle route optimization?
Roadie’s algorithm uses factors like delivery deadline, location, order size and potential traffic to optimize the route (source).
Which drivers will show up for my deliveries?
Roadie is connecting drivers with deliveries that need to go in the same direction. Roadie uses gig matching. It’s a system that strategically pairs drivers with deliveries, or multiple deliveries at once (source).
With Metrobi's preferred driver program, you can build a trusted network of repeat drivers who learn your business, products, customers, and routes over time. Drivers focus solely on your deliveries instead of combining deliveries from multiple businesses.
Have questions?
We answer within minutes – not hours
Choosing Between Metrobi and Roadie
Roadie is a nationwide delivery platform offering on-demand and same-day delivery across all 50 states. Businesses can create deliveries online, through bulk uploads, APIs, and ecommerce integrations.
Metrobi is a local delivery platform for bakeries, caterers, florists, wholesalers and other businesses that rely on local deliveries. With Metrobi, you pick the drivers who know your products and your customers, so every delivery is consistent. Drivers maintain a 4.97/5 average rating, 93% on-time score, and 99.3% reliability score. Metrobi is rated 4.9/5 on Capterra and G2, and recognized as the #1 customer support platform in courier and transportation by Capterra.
Your drivers, your standards.
Not whoever the algorithm sends.
Metrobi allows you to take control of your deliveries, choose what you pay for each delivery, and reduce operational costs. You’re in charge of choosing the delivery drivers who work for you.
4.97/5 average driver rating
Drivers are reviewed and rated by other local businesses. The drivers you shortlisted have priority to accept your deliveries.
Most loved by local businesses: Driver matching
You choose the delivery drivers you want to work with.
Preferred drivers
You add top-performing drivers to your preferred network for future deliveries. They will have priority in taking your jobs. You will have the reliability and comfort of working with a driver who knows your business.
Banned drivers
You can ban the drivers you don’t like to work with. They will never be able to take on your jobs.
Why Metrobi is the best courier service — quick stats.
See how Metrobi solves your delivery problems. Join 500+ businesses already delivering with Metrobi.
"I can't trust random drivers"
4.97/5 average driver rating
You work with the top 3% of your city’s drivers. See ratings before accepting. Ban bad drivers. Build your preferred team.
"My drivers are always late"
93% on-time score
"They cancel last minute"
99.3% reliability score
Your delivery gets done. Period. Only 7 out of 1,000 requests go unfulfilled. Backup drivers are always available.
Here’s why businesses love Metrobi
”It's been going really well. I'm creating systems, and Metrobi has been wonderful for that.”
”After my first conversation, I thought—what a resource. I didn’t even know a company like this existed. It’s seamless.”
”I'm able to expand in the future and deliver to even more clients thanks to Metrobi”
”Having Metrobi as a delivery partner has allowed us to cover a broader range in New York City efficiently. It means we can focus on...”
”Their early-morning drivers handle deliveries smoothly, letting us focus more on production and growth. It’s really helped us...”
”Drivers are just held to a higher standard, which in turn creates way more successful deliveries for us. ”
”It's been going really well. I'm creating systems, and Metrobi has been wonderful for that.”
”I feel very secure because if I have a last minute things to do or something changed, I know I still have an option.”
”Metrobi has given us the flexibility to manage peak days without stretching our resources too thin. We can count on them to handle our deliveries on those...”
”The responsiveness of the Metrobi team is one of the biggest ways that we're working through any challenges that we face. Whenever we encounter an issue...”
” What I love most about Metrobi is how integrated it has become with our operations. The Shopify integration is a dream come true...”
”It's super easy. If I'm having a hard time, you guys have a customer service person who actively answers.”
”Now that we have a steady driver and routine, deliveries go out on time, every time. Metrobi has completely streamlined our process.”
”I think now we've found our footing with a lot of preferred drivers.”
TRUSTED BY 500+ LOCAL BUSINESSES
Impress your customers with the Metrobi Receiver Platform
Keep your customers informed and engaged with customizable automated delivery notifications on dispatch, progress, and successful delivery.
Your customers can track their deliveries real-time and access proof of delivery photos on the Metrobi receiver platform.
Metrobi has the most advanced features in the delivery industry.
Metrobi invests in building a platform with the most advanced features in the logistics and courier service industry. Every feature designed to save time, money, or headaches.
Powerful route planner
Optimize deliveries with Metrobi. Lower fuel costs and speed up your routes.
Proof of delivery photos
Confirm deliveries with photo proof, signed invoices, or other supporting documents.
Real-time driver tracking
Track your driver’s location and monitor delivery progress in real time.
Integrate with your favorite platforms
Effortlessly connect with the platforms you use. Provide a seamless delivery experience.
