How to Contact Roadie Support
We have identified the ways you can contact Roadie customer service. Click below to choose the right option for your support needs.
Roadie Customer Support
To contact Roadie customer support for delivery support or technical difficulties, you can use the following methods:
1) Roadie Customer Service Phone Number:
You can call Roadie’s corporate office phone number at 1-844-476-2343 if you need help with their services. Upon calling, you will be greeted by a message:
Roadie Support Call Transcription
Hi there, thank you for calling Roadie support. We are currently experiencing high delivery volume so wait times maybe longer than usual we appreciate your patience your call maybe recorded for quality purposes. To help us connect you with the right team, please select from one of the following options:
if you were calling to request the deletion of your personal information from our system in accordance with the California consumer privacy act please press 1. For all other inquiries, please press 2 to be routed to our main support line
Please stay on the line while we connect you to our main support line.
Hi there, thank you for calling Roadie support. We are currently experiencing high delivery volume so wait times maybe longer than usual. We appreciate your patience
Please give us a moment to search our records to find any open cases associated with your phone number. Your call maybe recorded for quality purposes. To help us connect you with the right team, please select from one of the following options
if you are a driver, please press 1 if you are a sender, please press 2 if you are a recipient of a delivery, please press 3 if you were someone else, please press 4
How does the Metrobi Support plan work on the phone?
Metrobi system recognizes your caller ID. It routes your call to your Dedicated Operations manager immediately. Your dedicated operations will help you with everything from deliveries to technical difficulties.
- You connect Metrobi from a dedicated phone number provided to you.
- You do not listen to an IVR.
- You connect to your Dedicated Support Rep immediately.
- You speak to the same person every time you call.
2) Roadie Customer Support Chat:
Roadie support is also available via their live chat feature on their website. To connect with a Roadie support customer specialist, navigate to the official Roadie website, scroll down to the bottom of the homepage, and click on the “Contact Us” link.
You will see this page:
Click on the “Contact us” button and you will see the live chat contact form.
You can also use the chat functionality on the Roadie delivery dashboard.
How does the Metrobi Support plan work for chat?
- Metrobi responds to chat within 3 minutes (Particularly faster for Support plan customers, averaging 76 seconds)
- You can contact Metrobi chat on your phone (Text)
- Drivers also have access to chat if they need help while doing your deliveries.
3) Roadie Customer Service Email:
If you need help over email, you can try “support@roadie.com”. Roadie shares this email on their X (previously Twitter).
You can also contact Roadie by filling out the online contact form on their website. This form is accessible on Roadie’s website, and it is indicated that responses are typically provided within 24 hours.
How does the Metrobi Support plan work for email?
Metrobi email support works very similar to chat support. If you need help, Metrobi provides immediate assistance regardless of how you are reaching out.
- You can easily contact Metrobi at support@metrobi.com
- Support plan customers receive a response within minutes.
Roadie Driver Support
To contact Roadie Driver support, the options are the same with Roadie customer support. You can use the following method:
1) Roadie Driver Support Phone Number:
You can call Roadie’s support phone number at 1-844-476-2343 for assistance for your questions as a Roadie Driver. Roadie Driver support phone number is available 24/7.
2) Roadie Driver Support Chat:
Roadie support is also available for Roadie drivers on Roadie website. To access it, navigate to the official Roadie website, scroll down to the bottom of the homepage, and click on the “Contact Us” link.
You will see this page:
Click on the “Contact us” button and you will see the live chat contact form.
3) Roadie Driver Support Email:
Roadie does not have a different email address for driver support. They use “support@roadie.com” as they place on their X (previously Twitter) profile.
You can also contact Roadie via email by filling out the online contact form on their website. This form is accessible on Roadie’s website, and it is indicated that responses are typically provided within 24 hours.
Roadie Delivery Tracking
Roadie offers a tracking service for deliveries. To track a delivery with Roadie, you can click on the tracking link provided via email or text. If you did not receive the roadie tracking link, you can visit www.trackmyroadie.com, and enter the tracking number.
When you visit the page, you will see a field to enter your Roadie tracking number.
This allows you to monitor the status and location of your delivery.
How do I track my Metrobi delivery?
Metrobi’s platform allows you and your recipients to track drivers in real-time. Simply log in to your platform and select the delivery. Our platform will display the driver’s position on the map in real-time. If you need immediate assistance, you can reach out to Metrobi support or your delivery drivers directly.
Similarly, receivers can use the tracking link sent to their phone or email. They can track the driver when their delivery is next in line.
Does Metrobi have a delivery notification system?
At Metrobi, we understand the significance of effective communication for your customers. The Metrobi platform sends SMS and email notifications for “Delivery Scheduled,” “Upcoming Delivery,” and “Delivery Completed” to your customers.
Your order from Best Donut Company will be delivered between 1:00PM and 1:15PM. Click here to track the driver.
How do I access Metrobi proof of delivery?
After completing a delivery, drivers use the Metrobi driver app to take proof of delivery photos. This includes delivery photos, invoice photos, wet signatures, and any other necessary documentation. These photos are stored on your dashboard indefinitely and can be easily accessed by clicking on your delivery details.
Your receivers also receive proof of delivery photos. It helps them to locate their deliveries and keep a record of what has been delivered.
