I’ve been where you are. When it comes to deliveries, many business owners see it as just a basic need, something you provide to your customers while hoping it won’t break the bank. I completely understand that.
But what if there was another way to see it? What if your courier service could actually help grow your business? I’ve learned that with the right partner, you can unlock a strategy called self-distribution, which gives you the right balance of control and efficiency.
Let me show you how I can help you achieve that with Metrobi.
Save 80% of delivery management time
We handle everything:
- Dedicated operations manager
- Real-time tracking dashboard
- Automated customer notifications
- Urgent issue resolution
1- Metrobi enables you to deliver to a wider geography.
It’s simple mathematics. The more area you can cover, the more customers you’ll have. And more customers means more growth. However, covering a large area can be extremely challenging, for many reasons. For one thing, covering a larger delivery area simply takes more time, which results in higher labor costs as well as time taken away from the core tasks of running your business. It also means more mileage on your vehicles, leading to higher fuel costs and more maintenance and repairs. Hiring a courier service is one way to reduce the burden of some of these costs; unfortunately, some companies may charge you extra for servicing a wider area. Covering a wider geographical area can mean making sacrifices in other ways, too. Speed and timeliness often go on the chopping block when you expand your area. It can become difficult and cumbersome to promise one-day or same-day delivery to so many farflung cities and regions. If you are unfamiliar with the area, your delivery drivers may find themselves just guessing as to the most efficient route. With so many of your resources devoted to a wider area, your current customers may notice that service is no longer as prompt as they have come to expect. You may resort to adding more warehouses and storage facilities in a variety of locations to support timely and convenient delivery to all your customers. In today’s economy, consumers expect to make a purchase and then receive the desired item at their door the very next day, or even the next few hours. If you’re not able to uphold that expectation, you may quickly lose customers…and that’s exactly the opposite of what you’re trying to do when expanding your service area. But with Metrobi, you don’t have to make the sacrifice. We provide delivery service nationwide at no additional cost to you. That means you can continue to offer the prompt service that your customers expect while steadily growing your customer base to include more cities and regions. You can even schedule deliveries on your own time for maximum convenience to both you and your customers.
Metrobi enables you to pick your drivers and work with the ones that can represent your brand.
If you’ve already attained any degree of success, then you already know that quality customer service is the secret sauce of that success. Your interactions with customers can make or break your business. But when it comes to customer service, not everything is within your control. Weather events and road closures can derail delivery schedules. An employee might be having a bad day and snap at a customer. Usually, though, a little extra communication and understanding can go a long way towards smoothing out such hiccups. Even so, it’s in your best interest to keep control over as many aspects over your brand representation as possible. And this is where the ability to choose your delivery drivers can become critically important. With a typical courier company, you are assigned a driver, usually a different driver every time. This means you have to relinquish how your brand is represented by that driver. And this can be a big problem. Because in most cases, delivery drivers are the ones who will have the most face-to-face interaction with your customers. And even one negative impression can leave a bad taste in their mouths, possibly causing you to lose out on any future business from them. So what to do about that? You can choose to rely on your own in-house team of employees to make deliveries. This gives you total control of brand representation. However, it also means exponentially increasing your payroll costs, as well as the time needed to recruit, hire, and train drivers and manage the delivery process. Or you can choose to work with Metrobi. Unlike traditional courier services, we give you total control over the way your drivers represent your brand. You get to choose your delivery drivers. This means that if you feel they are a poor representation of your brand in any way, you don’t have to use them. It also means that you can utilize the same drivers repeatedly, so that they can get to know your customers, giving them that personal feel that all consumers crave. Never again do you have to worry about a driver derailing your brand image with rudeness, carelessness or unprofessional attire. Metrobi puts control of your brand squarely in your locus of control.
Metrobi gives your receivers a platform where they can track drivers, delivery photos, and their paperwork.
Technology has opened up so many capabilities that we could never have imagined before. Today’s consumers delight not just in the excitement of their purchases arriving at their door, but also in the ability to track exactly where that package is, to know exactly when it’s going to arrive. Handheld devices make the delivery process more efficient and cut down on labor costs. It also facilitates the storage and organization of large amounts of data, making it easy for you to track progress and to identify areas that are in need of improvement. In addition, today’s technology facilitates proof of delivery, making it easy to capture and send delivery photos and electronic signatures. This capability allows you to deliver superior customer service, since you can immediately tell whether a package has been delivered or not. Unfortunately, such technological tools cost money. It may be more of an investment than your small business is prepared to make. Thankfully, you have Metrobi. We provide a platform that allows your customers to track drivers and packages, providing a better overall customer experience. Tracking technology eliminates all kinds of costly and annoying problems. For example, it ensures delivery to the correct address, cutting out the loss of time and money resulting from failed deliveries. It allows for customers to make last-minute changes in the time or place of an item’s arrival. Overall, it projects an image of reliability, as customers can track and verify that their items really arrive when you said they were going to. This level of reliability is essential no matter what industry you’re in. However, it’s especially important if you deliver medical supplies, time-sensitive legal documents, or automotive parts that are needed for immediate customer repairs. In these cases, the stakes are high for making deliveries in a timely manner, and tracking technology is not a luxury but a necessity. In some cases, accurate tracking of deliveries can make the difference between life and death. With Metrobi, you get to enjoy all the perks of this cutting-edge technology without the exorbitant cost by providing an easy-to-use platform that takes care of all these needs for you.
Metrobi Courier Service: Choose the Right Vehicle Without Extra Costs
Everyone wants to find that sweet spot between providing quality service while keeping costs low. Finding that sweet spot is especially challenging when it comes to providing delivery service. The ebb and flow of demand means that you may be making lots of deliveries all at once in different directions one day, while the next may see practically no deliveries at all. On one hand, you can end up paying for more and larger vehicles only to have them sit around idle during slow times. On the other hand, you risk being forced to turn away customers or to delay some deliveries if the vehicles you have available are not enough for busy times. It’s a choice between two equally bad options, both of which result in a loss of revenue. Metrobi provides a helpful buffer to this bleeding out of revenue. They assume the cost of keeping a variety of vehicles on the road. You never have to worry about maintaining a vehicle that sits idle during the slowest seasons. Metrobi’s efficient, finely-tuned delivery system keeps your costs down by delivering exactly what you need at the time you need it. And their variety of available vehicles gives you some crucial flexibility in terms of what items you can deliver, and how many you can deliver at a time. On the one hand, if you occasionally need to deliver large, bulky items, we have vehicles available to accommodate that. However, if you just need a quick delivery of some paperwork or a smaller item, we can supply a smaller vehicle specifically for that purpose. This keeps your costs down, since you’re never paying for more vehicles than you need. We can customize solutions for you based on what items you want delivered, their size, and how quickly they need to arrive. This is why Metrobi is able to offer competitive prices as compared to other courier companies. Another way we keep your costs down is by providing insurance on your deliveries. This protects you from additional costs due to theft or damage.
Metrobi gives you a Dedicated Operations Manager to run your day to day operations. You save 80% time from managing drivers and focus on growing your business.
Delivery management for your business can quickly turn into a full-time job all on its own. First, there’s the hiring and onboarding of drivers. Then of course the many hours you must spend keeping track of delivery schedules, making sure everything gets where it’s supposed to go. You’ll have to manage the maintenance schedules for each vehicle in your fleet to ensure that it’s running at top performance. Fuel stops and lunch breaks must be worked into the schedule somehow, too. Drivers need support throughout their busy day as they deal with traffic nightmares and difficult customers. And added to all that is the inevitable troubleshooting resulting from weather mishaps, sickness, accidents, errors and failed deliveries. Generally, this work tends to fall to the business owner because after all, who else is going to do it? This is further complicated by the fact that, if you offer 24/7 delivery service, it means you also have to be available 24/7 to respond to problems and questions. It’s a logistical nightmare. So much so, that some businesses actually hire a Dedicated Operations Manager just for the purpose of managing deliveries. However, this is not an ideal solution, since adding another position to the payroll is a surefire way to exponentially ramp up your costs. Traditional courier services do not offer much in the way of a solution to this vexing problem. But here again, Metrobi is different. We offer you access to your own Dedicated Operations Manager, whose role is specifically to manage the delivery schedule for your business. Businesses that presently utilize this service report an 80% savings on time which they can then channel into core tasks of running their business. This means more time for marketing, strategizing, managing customer relations and all the other tasks that take your business from good to great. And you get this valuable service without adding to your payroll costs. Metrobi absorbs the costs associated with managing personnel involved in delivery management. Again, this frees up resources that you can channel into making your business better and better.
Metrobi can let you expand to other cities and states.
As your business grows, the last thing you need are limitations to that growth. One of the biggest limitations is the geographical area that you can service. With Metrobi, you eliminate this limitation. This means that you can grow your service area to include many different cities and states with minimal added cost. With an expanded range, and Metrobi in your tool kit, there’s really no limit to what you can accomplish.
