OnTrac Delivery Tracking

To track your OnTrac package, visit the website and enter your tracking number. If you do not have a tracking number, contact your retailer for the information. If your package is marked as delivered but is not found, submit an inquiry on the website and await updates. For additional assistance, fill out the form on the tracking page with your tracking number and contact details. OnTrac will investigate and aim to provide the latest information about your package within 48 hours.

OnTrac is a last-mile delivery carrier that operates a hub-and-spoke network to complete deliveries, potentially within shorter timeframes than national carriers. OnTrac delivers packages in 35 states and Washington, D.C., reaching 70% of the U.S. population. They provide same-day and next-day delivery services.

To track your OnTrac package, visit the tracking page on the OnTrac website and enter your tracking number. After entering your tracking number, click on the appropriate button to view the latest status. For additional assistance, filling out the form on the tracking page with your tracking number and contact details is an option. You will then receive an email with a case number, and OnTrac will provide updates about your package and any next steps.

OnTrac delivers packages within 1.9 days. They provide last-mile e-commerce delivery services to 70% of the US population across 35 states and Washington, D.C. They also offer 7-day delivery to over 75% of their service area without additional fees, enabling packages to be received up to 2 days faster compared to other carriers.

On OnTrac’s website, it is stated that the delivery address can be changed after it has shipped. This information can be found in the “Package Tracking” section of their FAQ page.

OnTrac does not specify the exact number of delivery attempts they will make for a package. If a package is marked as delivered but cannot be located, an inquiry can be submitted to open an investigation. If an inquiry has been submitted and more than 2 business days have passed with no updates or package location, contacting the retailer for next steps and further assistance is recommended.

To track a return with OnTrac, follow these steps:

1. Visit the Tracking Page: Access the OnTrac website and go to the tracking page.
2. Enter Your Tracking Number: Input your tracking number, which usually starts with “C”, “D”, “1LS”, “LS”, “LX”, or “BN”. This number can be found on your order page or in the shipment notification email.
3. Track Your Package: After inserting the tracking number, click on the button to track your package and view its latest status.
4. Check for Updates: If you want updates on your return status, select the option to receive text notifications and follow the instructions.

These steps will help you track your return with OnTrac.

If your OnTrac tracking number doesn’t work, there could have been an error or mistake when the seller provided the tracking information. It’s also possible that your shipping hasn’t been picked up yet by the courier or the courier hasn’t updated the tracking information. Verify that you entered the correct tracking number, which usually starts with “C”, “D”, “1LS”, “LS”, “LX”, or “BN”. If the problem continues, contact your retailer for help.

To locate your OnTrac package, follow these steps:

1. Track Your Package: Visit the OnTrac website, enter your tracking number on the tracking page, and click “Track Your Package” to view the current status.
2. Check Your Order Page: Verify you have the correct tracking number, which is located on your order page or in the shipment notification email.
3. Allow Time for Updates: If your order has recently shipped, wait 1-3 days for tracking information to update.
4. Contact OnTrac Support: If further assistance is needed, text “track my package” to 587.817.2380 or use the virtual assistant feature on the website.

If your OnTrac item isn’t moving, there could be several reasons. First, verify that you have the correct tracking number, as entering an order number by mistake can lead to issues. Also, it might take up to 24 hours for the shipper to upload your tracking information. If you’ve waited enough time and there are still no updates, an inquiry can be submitted on the tracking page for further investigation.

It is possible to track a package without using the tracking number. If you don’t have a tracking number, you can contact the retailer for tracking information. The tracking number usually starts with “C”, “D”, “1LS”, “LS”, “LX”, or “BN”.

OnTrac provides residential deliveries in 35 states and Washington, D.C., with a delivery network that spans a significant portion of the U.S. population, reaching 70% of the country. Their network map, which shows the specific areas covered, is available on their website.

To reach OnTrac support for assistance with your package, text “track my package” to 587.817.2380. Standard message and data rates may apply. Opt-out is available. Alternatively, visit the OnTrac homepage and use the virtual assistant icon in the bottom right-hand corner for live chat. The customer service Contact Center is open Monday through Friday from 8 a.m. to 9 p.m. Eastern and Saturday and Sunday from 8 a.m. to 8 p.m. Eastern, except New Year’s Day, Thanksgiving Day, and Christmas Day.

OnTrac does not deliver on Sundays. Customer service hours are Monday through Friday from 8 a.m. to 9 p.m. Eastern and Saturday from 8 a.m. to 8 p.m. Eastern. They are closed on Sundays, and on New Year’s Day, Thanksgiving Day, and Christmas Day.

OnTrac does not deliver 7 days a week. According to their FAQ page, they deliver on weekends. However, their customer service Contact Center is closed on New Year’s Day, Thanksgiving Day, and Christmas Day.

OnTrac delivers packages on weekends. The customer service call center is open from 8 a.m. to 9 p.m. Eastern on weekdays and from 8 a.m. to 8 p.m. Eastern on weekends. It is closed on New Year’s Day, Thanksgiving Day, and Christmas Day.

OnTrac does not specify the duration for which they can hold a package. If a package is marked as delivered but cannot be located, an inquiry can be submitted to initiate an investigation. If an inquiry has been submitted and more than 2 business days have passed without updates or package location, contacting the retailer for next steps and assistance is advised.

On OnTrac’s website, you can track your package by entering your tracking number. It is suggested to allow 1-3 days after shipment notification for tracking updates to appear. It may take up to 24 hours for shippers to add tracking information. If a package is marked as delivered but is not found, an inquiry for investigation can be submitted. Real-time updates are available through the NotifyMe Program. For issues, contacting customer service is an option.

If you haven’t received your package from OnTrac, first check the tracking status on their website. If the package is marked as delivered but you can’t find it, submit an inquiry by selecting “Tracking shows delivered; no package” and follow the investigation process. For further assistance, contact your retailer. If you don’t have a tracking number, contact your retailer for the information. Additionally, OnTrac’s customer service can be reached by texting “track my package” to 587.817.2380 or through their virtual assistant on the website.

If OnTrac lost your package, submit an inquiry on their tracking page by selecting “Tracking shows delivered; no package.” This initiates an investigation for the package. You will receive an email with information on the investigation process. If there are no updates or package location after two business days, contact your retailer for further assistance.

If you are not present to collect your OnTrac package, the delivery process will not be completed. OnTrac will attempt to deliver your package, but if you are not available, the package will not be left at your doorstep. Instead, you will need to contact OnTrac’s customer service to arrange for redelivery or to pick up the package at a designated location. This ensures that the package is not left unattended and can be received securely.

If your OnTrac package has an incorrect address, you can submit an inquiry on the tracking page by selecting “Tracking shows delivered; no package.” This will initiate an investigation, and you will receive an email with a case number. OnTrac will investigate and provide the latest information about your package and the next steps to take.

If your OnTrac package is marked as “pending,” it could be for a few reasons. First, verify that the correct tracking number was entered. It should start with “C,” “D,” “1LS,” “LS,” “LX,” or “BN.” If the number is correct, the shipper might not have sent the package data to OnTrac, or the tracking information could take up to 24 hours to update. Consider tracking your package again or contacting the retailer for assistance.