"Metrobi has definitely been a success story for us because we are still partnered after four and a half years. It's exactly the kind of partnership we needed — ease of use, last-minute availability, and growing alongside us into the markets we operate in."
Introducing LaundryHeap!
📍92 Kirkland St, Cambridge, MA 02138, EUA
27% higher customer satisfaction
Professional delivery features:
- Real-time GPS tracking
- Automated ETA updates
- Delivery confirmation photos
- 27% higher delivery satisfaction
"Metrobi has been exactly the kind of partner we needed — reliable, flexible, and able to support us with last-minute logistics across multiple cities."
Sudhanva Rajashekara | Head of Driver Operations (Global)
Problem
Solution
Now, LaundryHeap relies on Metrobi as a trusted logistics partner to provide consistent, flexible, and last-minute driver support across key U.S. cities. Metrobi’s reliable fulfillment rates, adaptability, and ability to grow alongside LaundryHeap have been crucial to ensuring high-quality service without gaps, helping LaundryHeap focus on expanding operations confidently.
Metrobi is transforming laundry deliveries
Specialized solutions for laundry businesses:
- Laundry-trained drivers
- Proper handling equipment
- Peak day delivery support
- 23% average cost reduction
About LaundryHeap
“Founded in 2014 in London, Laundryheap is the next generation laundry & dry cleaning company. We offer professional laundry and dry cleaning delivered to your doorstep in as quick as 24 hours. Since our beginnings in London, we have expanded globally to 14 countries. Our services are available in the following countries: Kuwait, France, Ireland, Qatar, Singapore, Sweden, Saudi Arabia, Netherlands, UAE, United Kingdom, Peru, United States, Denmark, and Bahrain.”
How everything started
Q: How did the business begin?
Sudhanva Rajashekara: “LaundryHeap started back in 2014 in London with just our two founders working out of a small 100-square-foot office. They managed everything themselves — from managing partner drivers to handling laundry facilities. It was truly a two-man army in the beginning, and from there, we slowly built the team and expanded into other markets.”
Q: What do you think made LaundryHeap successful as a business?
Sudhanva Rajashekara: “People often think success came easy, but it’s been anything but that. We’ve had tough moments, like stepping out of Boston after our first attempt. What really made us successful was persistence, strategic decision-making, and having a strong partner ecosystem. Having partners like Metrobi, who supported us as we scaled, has been a big part of that journey.”
Q: When was your proudest moment?
Sudhanva Rajashekara: “I would say the proudest moment for us was during COVID-19. Despite losing more than 50% of our business overnight, our leadership kept everyone’s morale high, ensured no one’s salary was cut, and we pushed through the uncertainty. By the end of 2020, we had one of the strongest periods of growth in the company’s history. That resilience is something we’re very proud of.”
What are your favorite things about Metrobi?
- "Metrobi has consistently supported LaundryHeap with last-minute driver availability across multiple cities."
- "Even when minor challenges arose, Metrobi maintained a high success rate (90%+ fulfillment), helping LaundryHeap meet customer expectations without major disruption."
How Metrobi works
Discover how we can reflect the quality of your products and services on your next deliveries in a short call with one of our teammates.
LaundryHeap delivers with Metrobi
LaundryHeap delivers with Metrobi
“Across the various logistics partners we work with globally, Metrobi comes out on top according to our team, especially in how they support our U.S. operations compared to others." .”
