Business Deliveries: 6 Reasons to Choose Metrobi for Your Needs
You might think that all courier companies are the same. But nothing could be farther from the truth. As with anything, each company has specific strengths and weaknesses, and specialize in specific services.
To better meet the needs of your business, it’s best if you choose a courier service with a focus on business deliveries.
This is a niche that not every courier company can fully understand or appreciate.
Here are the reasons you need to choose a courier company that focuses on business deliveries.
When it comes to making deliveries for your business, a whole new dimension of professionalism is needed.
Your courier service must take on the daunting responsibility of representing your face to the public.
In some cases, they might be the only face-to-face contact with humanity that your customers receive, especially if your business operates mainly online.
So don’t underestimate the importance of finding the right courier service to represent your brand.
When making business deliveries, a courier driver must be friendly and polite. They must have a professional appearance, with clothing that is clean and neat. Uniforms can give courier drivers a boost of confidence which will come across to your customers.
And most of all, they must treat each delivery with care and attentiveness, conveying to your customers that they are dedicated and that the delivery is important to them.
While a rude, sloppy or unprofessional courier may not be a dealbreaker in other situations, it can sound the death knell to your growing business.
If your customers don’t feel they can trust your delivery drivers, they won’t feel they can trust your company. And in that case, they won’t return.
When a courier company has business as a focus, they understand the importance of professionalism and brand representation, and you can trust them to take it as seriously as you do.
They also understand the importance of transparent communication. With the right technology, a courier company can empower their drivers to provide accurate communication about the time that an expected delivery will arrive. This builds confidence and loyalty in the courier service and in your company, too.
With the right courier driver, they can take on many tasks right on the spot, such as making last-minute changes to the delivery time or accepting returns. And they have the technology to track the status of these processes. This is an added layer of convenience which enhances a positive image of your company.
What happens if a client needs an item right away? As in tomorrow? Or even within the next two hours?
If you’re like most businesses, you may not have the bandwidth to meet that need in-house. You may have no choice but to rely on the postal service, which may take longer and isn’t always reliable.
But a good courier company has adequate personnel and resources to accommodate such last-minute requests. That’s because they keep plenty of on-demand drivers on staff who are ready to head out and make a delivery at a moment’s notice.Typically, these drivers are part of a wide network covering a large region so they can quickly get items to where they need to go. The ability to guarantee one-day or same-day delivery is sure to set you apart from your competitors.
When it comes to business deliveries, prompt delivery is not just a luxury item. In many cases, it’s a necessity. While a consumer can, in most cases, absorb the inconvenience of an extra day to wait for delivery, the needs of the businesses you serve are far more urgent. They need your product ASAP in order to carry out their own commitment to their customers and to ensure that their shelves are full. For that reason, they are unlikely to tolerate delays, no matter how good the reason. If a package does not arrive when they expect it, this leads to frustration.
If you can’t meet your clients’ business needs in a timely fashion, they may look around for someone else who can. If your courier service focuses on serving businesses, they will understand this sense of urgency and be prepared for that.
As a business, timely delivery and adherence to deadlines is an important way to show your professionalism. You need a courier service that understands the value of that professional image.
Meeting the business needs of your clients is a 24/7 job. If your courier company understands this, they will offer convenient drop-off and pick-up locations so that goods can move at any time of the day or night, even when it’s outside of peak business hours, and even during holidays.
This round-the-clock availability is a valuable service to your customers, but also to you. If there’s a problem with a delivery, it’s important that you’re able to troubleshoot it on the spot. To accommodate this need, a business-focused courier service will provide 24/7 support, so that there is always someone available to help you cope with unexpected problems.
To go along with that, delivery tracking should be available 24/7, so you can quickly find out the status of your deliveries. This is especially important if you need to make multiple deliveries simultaneously.
To that end, a business-focused courier service will keep drivers and managers on call around the clock, all year long. If they don’t offer this, they may not be able to meet your needs.
Another hidden benefit of round-the-clock availability is the freedom and flexibility that this offers you. When preparing deliveries for pick-up, you’re not locked into the schedule of your courier service. You can get packages ready on your own time.
When running a business, this flexibility is a priceless commodity, because it frees you up to attend to the other needs of your business, or even to take some well-deserved time off when you want to.
In addition, a 24/7 courier service has knowledge of the traffic patterns at different times of the day and days of the week. They can plan their route with this knowledge in mind when they optimize their delivery route.
You’ll also find that 24/7 availability from your courier service makes your deliveries more affordable. You don’t have to pay extra for their services on holidays, weekends, or late nights as you would with most other kinds of delivery service.
Let’s put it this way: business deliveries are…special.
There are certain unique needs involved which could be problematic for a delivery service which is not used to them.
For one thing, the items which you need to deliver may themselves have special needs. They may be rare items which are difficult to obtain, making their safe delivery even more imperative.
There may be perishable items, such as food or medical supplies, which need to be kept refrigerated or frozen.
You may even need delivery of lab tests which require blood-borne pathogens, HIPPA and TSA certifications of drivers to deliver them legally and safely.
Naturally, your run-of-the-mill courier service may struggle with honoring such special circumstances.
However, if your courier service is focused on business deliveries, they have already trained and certified their drivers in these areas, crossing that off the lengthy list of things your business needs to worry about.
Even without these delicate situations, business deliveries still have unique requirements which can be daunting. There’s a fair amount of paperwork involved in moving inventory. Signatures are required on invoices, and additional paperwork must be filled out to track inventory as it moves from one location to the next.
If your courier company has experience in business deliveries, they are already familiar with this additional paperwork. It will be old hat to the delivery drivers, and they won’t be fazed by it at all.
On the other hand, a delivery service that isn’t used to such requirements may struggle with handling them efficiently, resulting in costly mistakes and delays.
When it comes to managing your business, you rely on the professionalism of all key players in order to make sure everything runs smoothly.
Working with a courier service that specializes in business needs is the best way to keep all business operations flowing without a hitch.
Wouldn’t it be great if you had all the great software available to track the status of parcel deliveries?
This technology exists, but it comes with a hefty price tag. However, access to such software is a huge asset for many reasons.
For one thing, it allows you to effectively manage a fleet of delivery vehicles, along with driver schedules and maintenance checklists.
But even more importantly, these software systems allow you to track each and every delivery from the time it leaves your storage facility until the moment it arrives at its destination.
Such tracking systems can be frequently updated to reflect up-to-the-minute information on the location of each item and its expected arrival time.
Such features are worth their weight in gold because it avoids many potential errors, such as delivering to the wrong address. It also gathers data on delays, isolating the cause so that they can be avoided. You can use this data to help streamline your business processes.
Because of these technological capabilities, you can free up staff to focus on core business needs, leaving data gathering and delivery management in the hands of the professionals.
After all, you have many other responsibilities: recruiting and training staff, managing customer relations, attracting new customers. If you’re going to grow your business, you can’t be distracted by all the extra effort and attention of tracking each and every driver and delivery.
While most courier companies do provide such software, only a business courier has software that is specifically tailored to business deliveries. It allows you to contact drivers anytime, a capability which may not be offered by most consumer-focused couriers.
A business courier has the right technology to ensure prompt delivery, real-time tracking, 24/7 support, and a plethora of services that traditional courier companies can’t always offer. These services ensure that your business can run smoothly. The right software makes a business courier company the most reliable and the most flexible option.
There are many other reasons why it’s smart to choose a courier that focuses on business needs, including:
The best business-focused courier companies design their pricing structures with businesses in mind. These pricing structures are clearly communicated so that you know exactly how much to include in your budget, and gives you the ability to comparison shop intelligently.
Prices may be impacted by the need for international vs. domestic shipping, and this will be clearly spelled out in the pricing structure.
A business courier also helps you reduce your costs by offering special deals on unique services, such as door-to-door delivery or the delivery of specialty items (i.e., medication, food, and vehicle or machinery parts). Most consumer couriers will charge extra for such services, which can really derail your budget over time.
If you use a traditional shipping company, those extra costs can add up fast. But business couriers are smaller and more efficient. They know how to get your job done for less, saving you lots of money on shipping as well as packaging.
And with route optimization capabilities, they can also get packages delivered more quickly, saving you lots of time, as well. (And of course, we all know that time is money.)
Fewer Personnel Costs
How much time and money goes into hiring, training and supporting your employees? If you’re like most businesses, quite a lot. Outsourcing deliveries to a professional business courier is a good way to keep your human resources department running as lean as possible. It allows you to avoid the payroll costs of hiring drivers and keeping their certifications up-to-date. Instead, you can rely on the courier service to do it for you. Besides that, you don’t have to pay extra drivers to be available even when you’re not using them. With a business courier, you only have to pay for those services that you actually use.
For all these reasons, choosing a business-focused courier service is a wise move and a smart investment in the future of your business.