Tovala Delivery Tracking

Track your Tovala delivery in seconds.

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Please note that Metrobi is not affiliated with Tovala; all information on this page is sourced from its official site and public data, and should be verified for accuracy.

Frequently Asked Questions about Tovala Delivery Tracking

Here are the top 23 questions about tracking your Tovala delivery.

Where is my Tovala package?

To track the status of your Tovala package, refer to the shipping and delivery information provided. They deliver meals and ovens within a specified timeframe. For any issues or delays, contact customer support for assistance.

At what time does the Tovala package usually arrive?

When you order from Tovala, your meals usually arrive between Monday and Friday, depending on your location. Your specific delivery day will remain the same each week. You can track your package using the tracking number provided in the weekly email or through the Tovala App.

Where can I track my Tovala package?

To track your Tovala package, refer to the shipping and delivery section on their website. After placing your order, you will receive updates on the delivery status. For assistance with tracking your package, contact their customer support team.

What are the typical Tovala delivery times?

When ordering from Tovala, meals usually arrive the week after the order is placed. The specific delivery day depends on the recipient’s location and remains consistent from week to week. For instance, if the location is within a two-day shipping distance from their production kitchens in Chicago or Salt Lake City, the meals will arrive within two days. An email with the tracking number is sent out, and the package status can be checked in the Tovala App.

Can I change the Tovala delivery address?

You can change your delivery address on Tovala. It is possible to adjust your order size or skip weeks, which includes updating your delivery address. This provides the flexibility to manage your meal plan and delivery details according to your needs.

How many delivery attempts will be made for Tovala package?

When ordering from Tovala, multiple delivery attempts for your package will be made. If there are any delivery issues, you can contact the customer support team for assistance. They will assist in resolving any delivery delays or problems.

How do I track a Tovala return?

To track a return on Tovala, follow these steps:

1. Contact Customer Support: Reach out to Tovala’s customer support via email at support@tovala.com or through live chat on their website, providing your order details and reason for return.
2. Get Return Instructions: The support team will provide guidance on the return process, including necessary steps and documentation.
3. Pack and Ship: Pack the item to be returned carefully and ship it back to Tovala following their instructions.
4. Wait for Refund: After Tovala receives the returned item, they will process your refund within a specified timeframe.

Ensure you keep track of your return shipment and maintain communication with the support team to facilitate the process.

Why doesn’t my Tovala tracking number or ID work?

If your tracking number or ID from Tovala doesn’t work, it might be because the shipping hasn’t been picked up yet by the courier or there was an error in the tracking information provided. Contacting Tovala’s customer support team can help resolve the issue and provide an update on your order status.

How should I find my Tovala package?

You can track your Tovala package through the provided shipping information. After placing your order, you will receive updates on the delivery status. For any issues or questions about your delivery, you can contact the customer support team.

Why isn’t my Tovala item moving?

Tovala’s website does not specify the item you have purchased or are referring to. You might be talking about a Tovala Smart Oven or their meal delivery service. If there are issues with your Tovala Smart Oven, consulting the user manual for troubleshooting and safety instructions is recommended. For meal delivery issues, contacting Tovala’s customer support team would be the next step.

Is it possible to track a Tovala package without using the tracking number?

It is possible to track a Tovala package without using the tracking number. Tovala offers updates on meal delivery through their app and website. Users can log in to their account and check the status of their delivery, including the expected delivery date and any updates on the shipment. This enables tracking of the package’s progress without the need for a tracking number.

Which places does Tovala cover with its courier service?

Tovala.com operates a courier service covering various areas. The website does not specify particular regions or countries but suggests it serves multiple locations. Information about delivery zones can be obtained by visiting the website and inquiring directly.

How to contact Tovala support for my package?

To contact Tovala support for your package, email support@tovala.com or use the live chat on their website. This information is in the Tovala Smart Oven User Manual and on their website under the “Contacting Tovala Customer Support” section.

Does Tovala deliver on sundays?

When ordering from Tovala, meals are delivered during the week, and the delivery day can vary by location. It is possible to adjust the delivery day. The website does not mention Sunday deliveries.

Does Tovala deliver 7-days a week?

When ordering from Tovala, meals are delivered during the week, although the exact delivery days are not specified as being 7 days a week. Orders can be placed at any time, with a flexible delivery schedule that allows for adjustments or skipping weeks as necessary. The website does not explicitly state that deliveries are made every day of the week.

How late does Tovala deliver?

Tovala provides meals with adjustable plans, enabling adjustments in order size or the option to skip weeks. They offer meals for one or two people, with the majority of meals designed for one person at a cost of $12.99. Options range from 4 to 16 meals selected from weekly menus. The website does not detail the latest possible delivery time, but plans can be tailored to accommodate individual schedules and dietary requirements.

How long can Tovala hold my package?

Tovala does not state the exact duration they can hold your package. They mention the option to adjust your order size or skip weeks, indicating flexibility in their delivery schedule. They also provide a 100-day trial, allowing for the return or adjustment of orders within that period if needed.

How accurate is Tovala tracking?

On the Tovala website, there is information about their meal delivery service and smart oven. The site includes details about the smart oven’s features and functionality, such as its different cooking modes, WiFi connectivity, and automatic meal scanning and cooking capability. It also describes the meal delivery service, covering pricing, meal options, and customization opportunities. Additionally, the site mentions a 100-day trial period and a return policy. The website provides information on the main aspects of Tovala’s products and services.

What should I do if I haven’t got my package from Tovala?

If you haven’t received your package from Tovala, contact their customer support team. You can reach them via email at support@tovala.com or through live chat on their website. Provide your order details and any relevant information about the missing package. They will assist in resolving the issue.

What should I do if Tovala lost my package?

If your package from Tovala is lost, contact their customer support team. They can be reached by emailing support@tovala.com or through live chat on their website. Provide details about your missing package, and they will assist in resolving the issue. They may offer a refund or reship the package, depending on their policies and procedures.

What would happen if I was not there to collect my Tovala package?

If you are not available to collect your Tovala package, the delivery service will leave the box at your doorstep. Concerns have been raised by some customers regarding boxes left unattended in front of their apartment buildings without notification, or attempts to leave the package with the office or to ring the bell.

What happens if the Tovala package has an incorrect address?

If your Tovala package has an incorrect address, contact Tovala’s customer support team for assistance. You can reach them through email at support@tovala.com or via live chat on their website to correct the address and ensure that your package is delivered to the correct location.

Why is my Tovala package pending?

If your Tovala package is pending, it may be due to a delivery delay. If your package is delayed, it does not mean your meals are spoiled. You can contact customer support for assistance with delayed or missing shipments.

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