CASE STUDY​: Boloco Delivers with Metrobi

Professional drivers your team can count on

Rachel Parkhurst | Catering Manager

Drivers are just held to a higher standard

Time-Saving Deliveries

Save 80% of delivery management time

"Got 10 hours/week back by outsourcing deliveries"
— Mo, BoardsByMo

We handle everything:

  • Dedicated operations manager
  • Real-time tracking dashboard
  • Automated customer notifications
  • Urgent issue resolution

"Drivers are just held to a higher standard, which in turn creates way more successful deliveries for us. "

Rachel Parkhurst | Catering Manager

Introducing Boloco !

Boloco is a Boston-based restaurant brand serving modern burritos and bowls, with a strong focus on catering. With multiple locations, including one in Hanover, NH, they’ve built a loyal following by offering bold flavors and efficient service.

Boloco - Boloco -

📍283 Longwood Ave. Boston, MA 02115

Problem

Boloco didn’t have enough staff to handle high-volume catering deliveries. Third-party apps like DoorDash were unreliable and unprofessional—drivers missed deliveries, dressed inappropriately, and dropped food without proper handoff.

 

Solution

Metrobi stepped in with reliable, professional drivers who represent the brand well. Now Boloco can accept more catering orders with confidence, knowing deliveries will be handled right every time.

 

Industry Delivery Solution

Metrobi is transforming catering deliveries

Specialized solutions for catering businesses:

  • Catering-trained drivers
  • Proper handling equipment
  • Peak day delivery support
  • 23% average cost reduction

About Boloco

“We offer a unique but simple menu of classic and modern burritos, bowls, salads, and snacks made from fresh, high-quality ingredients (usually organic and naturally-raised), prepared and served by authentic and customer-focused teams in a comfortable atmosphere.”

Learn more about Boloco

Boloco - Boloco -
Boloco - Boloco -

How everything started

Q: How did the business begin?

Rachel Parkhurst: “Boloco started in Boston with the idea of serving bold, globally inspired burritos made with real ingredients. It took off pretty quickly and expanded across the city and into New Hampshire.”

Q: What do you think made Boloco successful as a business?

Rachel Parkhurst“Boloco’s success has always come from its strong brand, great food, and a loyal customer base—especially in catering. Even through tough times, we’ve focused on quality and consistency.”

Q: When was your proudest moment?

Rachel Parkhurst“For me, it’s been watching the company rebuild after COVID. We scaled down a lot, but we’re still here—and we’re starting to grow again. That says a lot about the team and the brand.”

 

Boloco - Boloco -

What are your favorite things about Metrobi?

  • “Your drivers show up ready, they communicate, and they handle catering the way it should be handled.”
  • “You’re like the luxury version of a delivery service—held to a higher standard than anything we’ve used before.”
  • “If there’s ever an issue, you address it right away—and it doesn’t happen again. That makes a huge difference.”

How Metrobi works

Discover how we can reflect the quality of your products and services on your next deliveries in a short call with one of our teammates.

Boloco delivers with Metrobi

“The support is incredible. The team checks in before I even ask. That kind of proactive service is rare—and it shows how much they care about our success.”

Boloco - Boloco -

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