After Uber cancellations and unreliable pickups, Erin switched to Metrobi. Now she has a consistent pool of preferred drivers that she likes and trusts.
Erin Pepper | Co-Founder
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Little Food Company is a New York–based restaurant group founded by Erin Pepper and Keegan Welch. Known for fresh, approachable food, they operate salad, sandwich, and chicken concepts inside NYC’s busiest food halls.
“Now we can focus on the food and our customers. I don’t have to worry about the delivery piece anymore—Metrobi completely changed that.”
Erin Pepper | Co-Founder
Little Food Company faced constant delivery challenges while trying to grow their catering business. Without a dedicated delivery team, Erin often resorted to using Uber—resulting in cancellations, unreliable service, and a delivery process that didn’t match the professionalism of their brand. Managing logistics added stress and distracted from what mattered most: the food and the team.
With Metrobi, deliveries are now seamless and reliable. Erin and her staff can track every order, rely on preferred drivers, and get proactive support when issues arise. The platform feels like a true extension of their team—removing delivery stress and allowing Little Food Company to focus on expanding into new food halls and building a stronger operation.
“We are a collaborative of multi-brand fast casual restaurants, with global culinary influence. Our values are centered around sustainability, simplicity and culinary excellence. We currently have three fast casual brands, located in New York City Food Halls (Olly Olly Market and Hungry Pearl).”
Q: How did the business begin?
Erin Pepper: “Keegan started Little Food Company during the pandemic with two food hall concepts—a salad shop and a sandwich shop. We had worked together before and stayed close, and when the time felt right, I joined him to grow the business together.”
Q: What do you think made Little Food Co successful as a business?
Erin Pepper: “It comes down to quality, pricing, and service. We’re really intentional about our ingredients and our menus, and we keep the price point competitive. But most importantly, we’ve built a great team—they’re the ones representing us every day.”
Q: When was your proudest moment?
Erin Pepper: “I’d say growing the team has been the proudest moment. We now have consistent, loyal team members who’ve grown with us. Watching their development as the business expands—it’s incredibly rewarding.”
- “The support is incredible. The team checks in before I even ask. That kind of proactive service is rare—and it shows how much they care about our success.”
- “I didn’t even know a company like this existed. The dashboard is seamless and easy to teach to my team.”
- “Being able to grow our team—and watching them grow with us—is what I’m most proud of.”
Erin Pepper | Co-Founder
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“The support is incredible. The team checks in before I even ask. That kind of proactive service is rare—and it shows how much they care about our success.”
Erin Pepper | Co-Founder
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