CASE STUDY
Flamingo Estate lowers their costs by 30% with Metrobi
High atop the hills of Los Angeles, hidden by a lush orchard and dense gardens, Flamingo Estate is a pleasure-obsessed home & garden — a place to bathe, eat, and bask in nature’s most precious ingredients grown only by farmers they know and trust.
Problem
Prior to Metrobi, Flamingo Estate was handling all elements of their delivery operation separately, which was creating a lot of extra costs and chaos for them, unnecessarily complicating their process.
Solution
With Metrobi, they are able to cut their costs by 30%, saving them thousands of dollars each month, and they have a more convenient process with a single platform. They also delight their celebrity customers with Metrobi’s professional and friendly drivers.
With Metrobi, we have curtailed so much cost and so much headache, and it’s so much easier to calculate it all when everything is in one platform. I know exactly what I’m paying for my tech, my driver, my route, van, gas, distance, everything.
What does Flamingo Estate do?
High in the hills above LA, Flamingo Estate is where organic ingredients are meticulously grown in the gardens and later made into bath and body products, candles, pantry essentials, and more.
Their premium products are then delivered all over Los Angeles to their dedicated customer base, which involves many celebrities.
How does Metrobi help Flamingo Estate?
Gabriel: “We like to do local deliveries because we find it to be like a special treat for our customers. They like the personalized attention of the drivers – it’s not like receiving a delivery from a shipping company.
We have some in-house drivers of our own, and then we use Metrobi for a portion of our deliveries, especially our perishable fresh produce orders, which range from fruit boxes to flowers.
It’s also very important that we deliver our products in the most economical and efficient way possible.”
“Celebrities love Metrobi drivers!”
Q: Do you have any noteworthy stories about your deliveries that you’d like to share?
Gabriel: “We deliver to a lot of big names. Just last week Jonathan, who is one of our best drivers delivered to Kate Hudson.
She immediately texted customer service directly, telling us that the delivery was so professional and quick, even giving a rating thanking us. I immediately let Jonathan and our team know about the feedback. Will Ferrell also really enjoyed a delivery from Saul a few months ago.
A lot of movie stars really do like the drivers who deliver really professionally and with a smile on their faces, and those all have typically been Metrobi drivers.”
“We lowered our costs 30% and saved so much headache”
Q: What were the biggest challenges with your previous solution?
Gabriel: Definitely cost. Before our delivery process was streamlined with Metrobi, we were paying a lot more in labor and gas. There were so many fees in vehicle rentals, and we were paying for the tech service on top of it to plan and optimize routes.
I was getting extra van charges, fuel bills, or damage claims. It was really complicated.
With Metrobi, we have curtailed so much cost and so much headache, and it’s so much easier to calculate it all when everything is in one platform. I know exactly what I’m paying for my tech, my driver, my route, van, gas, distance, everything.
It lowered a lot of costs for us, around 3-4K per month and 30%. And it’s an easy one-stop payment model, and I’m saving a ton of time.
Flamingo Estate’s favorite things about Metrobi
Live Tracking
“Previously I did not have driver tracking, and that’s invaluable to me. I need to know exactly where the drivers are at.”
Flexible Budget
"I can change driver payment however I want."
No Hiring
"The ability to book drivers and not have to search for them was big for me."
Proof of Delivery Options
“I like having multiple PODs and especially the e-signature.”
Want to lower your costs like Flamingo Estate?
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